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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 2	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 3	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 4	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 5	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.

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EXIN SIAM Professional Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

A. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK
B. Design a new SIAM strategy using the report from SIAMRUS as input
C. Adopt the SIAM strategy proposed by SIAMRUS for ZYX
D. Design a new SIAM strategy ignoring the report from SIAMRUS

Answer: B

Explanation:
Context and Requirements:
The CEO has requested the IT Director to create a SIAM strategy aligned with the mandate for change and the corporate strategy.
Utilizing Existing Reports:
Using the report from SIAMRUS as input ensures that the new strategy leverages the insights, analysis, and recommendations already provided by SIAMRUS.
This approach ensures that the IT Director can build on existing work rather than starting from scratch, saving time and effort.
Customization and Alignment:
While the SIAMRUS report provides a foundation, the IT Director needs to design a strategy that is tailored to ZYX's specific needs, objectives, and corporate strategy.
This customized strategy will ensure better alignment and effectiveness.
Strategic Integration:
Integrating insights from SIAMRUS with the unique requirements of ZYX ensures that the strategy is comprehensive and well-rounded.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Strategy
ITIL 4: Direct, Plan and Improve (DPI), Section on Strategy Management

NEW QUESTION # 31
The ZYX Board of Directors is considering which SIAM structure should be selected for the ZYX SIAM model What is most likely to influence the selection?

A. Planned expansion of ZYX into other countries
B. The content of the report from SIAMRUS
C. Understanding existing capabilities in ZYX
D. The attitude of the ZYXUK Directors

Answer: C

Explanation:
* Selection Criteria:
* Choosing the appropriate SIAM structure involves assessing various factors that influence the organization's ability to implement and manage the model effectively.
* Existing Capabilities:
* Understanding the current capabilities within ZYX is crucial as it determines the organization's readiness for different SIAM structures.
* This includes evaluating the skills, processes, and infrastructure already in place.
* Influence on Structure:
* The existing capabilities will help decide whether an internal, external, hybrid, or lead supplier model is most suitable.
* If ZYX has strong internal capabilities, it may lean towards an internal or hybrid model.
Conversely, if capabilities are lacking, an external integrator might be preferred.
* Strategic Alignment:
* Aligning the SIAM structure with existing capabilities ensures that the transition is smooth, cost-effective, and aligned with strategic goals.
* References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure Selection
* ITIL 4: Create, Deliver and Support (CDS), Section on Assessing Organizational Capabilities References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure and Sourcing
* ITIL 4: Direct, Plan and Improve (DPI), Section on Strategic Planning

NEW QUESTION # 32
ZYX has started the SIAM transition project The project team has recognized that a major factor to success will be managing people through the transition from the current operational model to the future SIAM model. It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?

A. People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.
B. Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staff.
C. ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them
D. There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.

Answer: A

Explanation:
Purpose of the Consultation Group:
The group is formed to manage the transition of staff from the current operational model to the future SIAM model.
Key Participants:
HR expertise is essential for understanding and managing the people aspects of the transition.
Representatives from across ZYX and the providers ensure that multiple perspectives and insights are considered, facilitating a holistic approach.
Skills and Abilities:
Members should have the skills to communicate and 'sell the ideas' effectively to gain staff buy-in and reduce resistance to change.
Including representatives with these skills ensures the effective dissemination of information and support for the transition.
External Expertise:
If necessary, supplementing the group with external contractors who have specialist expertise in organizational change management can provide additional support and insights.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

NEW QUESTION # 33
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK What is the best approach for ZYX to appoint a service integrator?

A. O Appoint ZSSIAM as the service integrator for ZYX without further analysis
B. Appoint SIAMRUS as the service integrator for ZYX without further analysis
C. O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator
D. Update the current contract with OUTSCO to include service integration

Answer: C

Explanation:
Current Situation:
The internal capabilities of ZYXS are compromised due to the departure of the IT Director and key staff.
Evaluation of Options:
A competitive bidding process allows ZYX to evaluate the strengths, weaknesses, and proposed solutions of each potential service integrator.
It ensures that the chosen service integrator aligns best with ZYX's requirements and strategic goals.
Benefits of Competitive Bidding:
This approach promotes transparency and fairness.
It provides ZYX with multiple options to choose from, facilitating a well-informed decision based on thorough analysis.
Consideration of Capabilities:
OUTSCO, despite past performance issues, could be a viable option if improvements are demonstrated.
SIAMRUS and ZSSIAM bring their own strengths and unique propositions, providing a range of options for ZYX to consider.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Service Integrator Selection ITIL 4: High-velocity IT (HVIT), Section on Sourcing and Supplier Management

NEW QUESTION # 34
ZYXS has been appointed as the service integrator ZYXH will provide the retained capabilities The CEO has asked the ZYXS IT Director to prepare a governance approach for monitoring and measuring service performance that will support the achievement of the strategic objective to ensure delivery against contracts.
What is the best approach?

A. ZYXS will assure delivery of the end to end service ZYXH will monitor the performance of ZYXS and overall achievement of the expected outcomes This includes ZYXH measuring the realization of benefits expected from the transition to SIAM
B. ZYXH will review the performance of each delivered service in order to determine whether service levels have been achieved ZYXS will monitor its own performance, collect findings from the service providers, and collate these in a summary report to ZYXH
C. ZYXS will monitor and measure each individual service provider for fulfilment of contractual targets. Based on reports from ZYXS. ZYXH will assume responsibility for monitoring the implementation of any improvements with the individual service providers
D. ZYXH will monitor the individual service providers with whom they have retained legal contracts and report the findings to ZYXS ZYXS will then integrate this with data gathered from its own contracted service providers to produce an end-to-end report

Answer: A

Explanation:
Objective and Context:
ZYXH wants to ensure delivery against contracts and has appointed ZYXS as the service integrator.
The CEO requests a governance approach to monitor and measure service performance.
End-to-End Service Assurance:
ZYXS, as the service integrator, is responsible for ensuring the delivery of end-to-end services. This includes integrating services from various providers and maintaining overall service performance.
Monitoring by ZYXH:
ZYXH will focus on monitoring ZYXS's performance as the integrator, ensuring that the strategic objectives are met and benefits are realized.
ZYXH will evaluate the overall outcomes and effectiveness of the SIAM transition, including service quality and contract adherence.
Governance Approach:
This approach aligns with the SIAM principle of having the service integrator manage operational responsibilities while the retained organization oversees strategic performance and benefits realization.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Service Performance Management ITIL 4: Direct, Plan and Improve (DPI), Section on Governance and Reporting SIAM Professional Body of Knowledge (BoK), Chapter on Governance and Service Assurance ITIL 4: Direct, Plan and Improve (DPI), Section on Monitoring and Measuring Performance

NEW QUESTION # 35
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